Terms & conditions

By placing a booking with us (the property owner / his / her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking. 

BOOKING

To place a booking with us the lead guest must be at least 18 years of age.

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. 

Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

The maximum number of staying guests per shepherd hut is 2 people.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 25% and is non- refundable (waived if covered by Master Cancel).

Deposit payments must be ‘cleared funds’ before a booking can be confirmed.

Payments can be made online using debit or credit cards.

The guest agrees to pay the full cost due to negligence causing loss or damage to the accommodation, equipment or environs

Bookings made through our online booking system are provisional until confirmed by West Coast Hideaways by email.

Covid 19 

All guests are expected know prior to arrival and to follow current Scottish Government guidelines regarding Covid 19. As of 1st July 2020 these can be summarised as  F.A.C.T.S.

  • Face coverings in enclosed spaces
  • Avoid crowded places
  • Clean hands and surfaces regularly
  • Two metre distancing; and
  • Self-isolate and book a test if you have symptoms.

We ask guests to use the hand sanitiser provided at the entrance gates when opening and closing them. Keep social distancing when in the car park. If someone is loading/ unloading their car when you arrive please use common sense and wait until they move away before leaving your car.

Covid on the premises

If guests have symptoms or have been in close contact with anyone who has symptoms of Covid 19 within 14 days of arrival we ask they do not proceed with their booking but either postpone or cancel. Guest should follow Government guidelines and book a test and and self isolate. 

We retain the right to check guests temperature on arrival and if a new guest has a temperature refuse entry until proof of a negative test has been provided.

If a guest develops symptoms of Covid 19 during their stay we expect guests to follow Scottish Government Guidelines. Inform the hosts immediately,  book a test via NHS Inform and return home to self isolate. If a guest is unable to travel home and this should then be discussed with the NHS Test & Protect team and the hosts. Guests will be liable to pay all additional costs incurred to their accommodation provider including any cancellation costs refunded to other guests who cannot proceed with their booking.

If West Coast Hideaways are forced to cancel a booking,  a full refund for the cost of the booking only will be made. If the booking is covered by MasterCancel insurance this will be inline with the policy requirements i.e. the refund will be issued on the day of the original departure date.

West Coast Hideaways are a member of the Association of Scottish Self-Caterers (ASSC) and follow the risk assessment and cleaning protocols recommended by the organisation (Endorsed by the Scottish Government)

DEPARTURE/ARRIVAL & OTHER KEY POINT

Lets are for short stays or full weeks. Arrival days differ between the seasons and your arrival day will be confirmed on your booking summary. Check in is from 4:30pm to 6:30pm on the day of your arrival. If you need to arrive outside of the check-in window, this must be agreed 24 hours prior to arrival, contact us by email info@westcoasthideaways.co.uk or by telephone +44(0) 1571 833219. Check out is at 10am on the day of your departure. 

The accommodation is to be used for holiday purposes only and by the persons named on the booking form only. All guests names must be included on the booking form.

Electricity, water, bed linen, towels, welcome pack, a basket of wood, wi-fi (limited) and FreeSat TV, wood burning hot tub are included in the rent. A full inventory of furnishings and equipment available on request.

The proprietors reserve the right to refuse a booking or to repossess a lodge where damage has been caused or, in the opinion of the proprietor, is likely to be caused by the hirer or a member of the hirer’s party.

We provide off road, gated parking for one standard sized vehicle per hut. We do not have enough space to accommodate large outsized vehicles (e.g. Motorhomes). Vehicles and their accessories and contents are left at their owners risk.

We reserve the right to enter the accommodation at all reasonable times for the purpose of inspection or to carry out necessary repairs etc.

Guest are requested to stay within the guest area of the croft (fenced) – We are working croft must put your safety first.

CANCELLATIONS

Cancellations must be made in writing preferably by email.

Bookings can be cancelled 61 days or more prior to the arrival date without penalty apart from the 25% deposit which is non refundable in these circumstances.

FOR BOOKINGS MADE AFTER 27/03/2020 FOR HOLIDAYS AFTER THE 1ST JUNE 2020

To support our guests West Coast Hideaways have invested in cancellation protection cover.

Any booking, that is included with the cover, can be cancelled between 60 days and 2 full calendar days prior to arrival (not rolling 48 hours prior to expected time of arrival). The guest will receive a 100% refund including deposit.

Important Notes

To obtain a refund the cancellation must be received between day 59 and day 3 prior to arrival in writing. e.g. Friday arrival – cancellation must be received on the Tuesday prior to arrival at the latest.

Reimbursements will be made on the check-out date of the original booking.

If you cancel between two days prior check-in date or the day of check-in, you will not be reimbursed for your booking costs under any circumstances.

FOR BOOKINGS MADE PRIOR TO 27/03/2020 FOR HOLIDAYS AFTER 31ST MAY 2020

Unfortunately cancellation insurance cover DOES NOT APPLY and the original cancellation T&C’s for the booking remain in force (see below). Bookings made prior to the 27th March and then postponed/ moved are not classed as new bookings and the cover does not apply.

CANCELLATION, RETURNED DEPOSIT & NON-ARRIVAL CONDITIONS

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

If the accommodation is successfully re-let = refund of monies paid less any fees incurred.

If no re-let is possible payments are non- refundable apart from the damage or loss deposit.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their  monies paid. 

We suggested that for ALL booking guests take out appropriate holiday insurance. Our cancellation policy is not a substitute for individuals protecting their holiday.

FORCE MAJEURE

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

DAMAGES AND LOSS

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Clothing/ bedding/ material must not be hung near or on the log burner as this poses is a significant fire risk. (see log burner rules).

Allowing dogs into non-dog friendly accommodation will result in an intensive cleaning charge of £350 and loss of the damages & loss deposit.

Additional guests are not allowed within the shepherd huts nor the hot tubs.

LOST PROPERTY

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

WIFI FAIR & APPROPRIATE USAGE POLICY

We offer as a service to our guest free wifi access, we live in a remote area and wifi is supplied via a satellite link and as such is limited.  Guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for light, general use such as access to the internet, email, messaging, social media e.g. facebook etc. It is not intended nor suitable for media streaming, videos.online gaming, downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

BEDDING & TOWELS

Bedding and towels are provided within the tariff.  We supply Turkish style coloured cotton Hammam towels for use outside with the hot tub, we ask that the shower room white towels are not removed from the shepherd hut .

SMOKING / NAKED FLAMES / BBQ’S

Smoking of any product including but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco is not allowed within the shepherd huts, in the doorway or on the decking at any time. Guests are free to smoke outside away from the hut and we provide large ashtrays in the grounds for spent cigarettes. We will make a charge of £350 for intensive cleaning if there has been any smoking inside the property, in the open doorway or on the decking during your stay. We also reserve the right to curtail your booking, with no refund, if you smoke in the shepherd hut or open doorway.

No naked flames, candles, joss sticks, fireworks (Internal & External) and primus/gas stoves are permitted inside the shepherd hut or on the croft. Battery operated outdoor lights and/ or torches are provided.

BBQ’s must not be used on the wooden decking area (even if on a stand) we ask they are only used positioned on the gravel away from the hut. BBQ’s are never to be left unattended and must be extinguished after use.

HOT TUB

No glass is allowed to be used in and around the hot tub.

Great care needs to be taken when using due to risk of injury (see separate Hot tub policy)

SHEPHERD HUT LOG BURNER

Only fuel purchased at West Coast Hideaways can be used in the log burner .

The cost of electricity, electric heating, hot water and starter pack of wood fuel is included in the rental price.

The log burner in the shepherd hut is a bespoke size and standard logs will not fit in the basket.

we also need to control what is burnt and goes up the flue (‘wet’ fuel can damage the flue). Please DO NOT burn your own fuel in this stove. We provide a free basket of fuel, kindling and eco firelighters and additional fuel can be purchased as required. Only seasoned hardwood logs purchased from West Coast Hideaways should be burned in the stove. 

The huts also have an electric heater for use if the log burner is not required/ wanted.

Clothing or material of any kind must never be hung or dried next to or on the log burner as this represents a significant fire risk. Storage for clothes etc. is available in the wardrobe and under the bed and coat hooks are provided.

PETS/ SERVICE DOGS

We allow 1 dog within Rowan shepherd hut on a prior agreement at booking (see separate dog policy)

PRIVACY POLICY

We take your privacy very seriously. Please see West Coast Hideaways Privacy Policy regarding any data we collect directly from you. We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.

GUEST RESPONSIBILITY 

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. To avoid noise issues we ask the Hot Tubs are not used after 10pm.

Please keep shepherds huts secure when unoccupied and return the key to the [office or lock safe] prior to leaving.

PARKING

We provide off road, gated parking for one standard sized vehicle per hut. We do not have enough space to accommodate large outsized vehicles (e.g. Motorhomes) if you have a larger than standard vehicle please contact us prior to booking. Where on-site parking is provided guests accept that they park their vehicles at their own risk to the vehicle and contents.

ACCESS

The property owner, his/her representative, must be allowed access to the holiday accommodation at any reasonable time for essential maintenance and to service the hot tub. Wherever possible prior arrangements will be made.

LIABILITIES

No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of ours as the holiday home owners. We strongly recommend that you take out your own holiday insurance cover

The contract of let is between the hirer and West Coast Hideaways the owner of the accommodation.

ISSUES/ COMPLAINTS

We want you to have a fabulous time during your stay, any concerns or issues we ask you to raise them as soon as possible and we shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However, we cannot be held responsible for any such breakdowns or loss. 

If you have a complaint about the shepherd hut please contact via phone 

Please contact us on the phone number or email address below.