Terms & conditions

By placing a booking with us (the property owner / his / her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking. 

BOOKING

To place a booking with us the lead guest must be at least 18 years of age.

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. 

Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

The maximum number of staying guests per shepherd hut is 2 people (including children & infants)

To secure any booking we require a deposit to be paid in advance, this deposit amount is 25%

Balances are due 42 days prior to arrival – non payment is taken as a cancellation and the deposit is forfeit.

Cancellation and amendments to bookings e.g. moving dates incur a £20 admin fee.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed.

Payments can be made online using Visa/ Mastercard debit or credit cards in GBP sterling.

The guest agrees to pay the full cost due to negligence causing loss or damage to the accommodation, equipment or environs

Bookings made through our online booking system are provisional until confirmed by West Coast Hideaways by email.

Covid 19 

Covid 19 restrictions/ Lock down. If guests are unable to travel due to national or regional lockdowns we will move effected bookings to dates within the following 18 month period

All guests are expected know prior to arrival and to follow current Scottish Government guidelines regarding Covid 19 including any travel restrictions (guidance or written into legislation). These can be checked on the government site https://www.gov.scot/coronavirus-covid-19/

We ask guests to use the hand sanitiser provided at the entrance gates when opening and closing them. Keep social distancing when in the car park. If someone is loading/ unloading their car when you arrive please use common sense and wait until they move away before leaving your car.

Covid on the premises

If guests have symptoms or have been in close contact with anyone who has symptoms of Covid 19 within 14 days of arrival we ask they do not proceed with their booking but either postpone or cancel. Guest should follow Government guidelines and book a test and and self isolate. 

We retain the right to check guests temperature on arrival and if a new guest has a temperature refuse entry until proof of a negative test has been provided.

If a guest develops symptoms of Covid 19 during their stay we expect guests to follow Scottish Government Guidelines. 

Inform the hosts immediately

Book a test via NHS Inform 

Return home to self isolate.

If a guest is unable to travel home and this should then be discussed with the NHS Test & Protect team and the hosts. Guests will be liable to pay all additional costs incurred to their accommodation provider including any cancellation costs refunded to other guests who cannot proceed with their booking.

If West Coast Hideaways are forced to cancel a booking due to covid self isolating guidance, our liability to you is limited to the refund of any payment already made for the cost of the accommodation and extras supplied by West Coast Hideaways only.

West Coast Hideaways take the welfare of our guests and team very seriously. We are a member of the Association of Scottish Self-Caterers (ASSC) and we follow the Covid 19 risk assessment and cleaning protocols recommended by the ASSC & PASC (Professional Association of Self Caterers) endorsed by the Scottish & UK Governments. We are participants in the Visit Scotland ‘We’re Good to Go Scheme’.

DEPARTURE/ARRIVAL & OTHER KEY POINT

Lets are for short stays or full weeks. Arrival days differ between the seasons and your arrival day will be confirmed on your booking summary. Check in is from 4:30pm to 6:30pm on the day of your arrival. If you need to arrive outside of the check-in window, this must be agreed 24 hours prior to arrival, contact us by email info@westcoasthideaways.co.uk or by telephone +44(0) 1571 833219. Check out is at 10am on the day of your departure. 

The accommodation is to be used for holiday purposes only and by the persons named on the booking form only. All guests names must be included on the booking form.

Electricity, water, bed linen, towels, welcome pack, a basket of wood, wi-fi (limited) and FreeSat TV, wood burning hot tub are included in the rent. A full inventory of furnishings and equipment available on request.

The proprietors reserve the right to refuse a booking or to repossess a lodge where damage has been caused or, in the opinion of the proprietor, is likely to be caused by the hirer or a member of the hirer’s party.

We reserve the right to enter the accommodation at all reasonable times for the purpose of inspection or to carry out necessary repairs etc.

Guest are requested to stay within the guest area of the croft (fenced) – We are working croft with livestock must put your safety first. There is no access to the sea loch from the croft.

Parking

We provide off road, gated parking for one standard sized vehicle per hut. We do not have enough space to accommodate large outsized vehicles (e.g. Motorhomes) if you have a larger than standard vehicle please contact us prior to booking. Vehicles and their accessories and contents are left at their owners risk.

CANCELLATIONS

Cancellations must be made in writing preferably by email.

CANCELLATION, RETURNED DEPOSIT & NON-ARRIVAL CONDITIONS

Guest who need to cancel a booking should contact us as soon as possible.

Cancellations up to 28 days prior to arrival, guests will receive a refund of monies paid less the administration fee. £20.

Cancellations between 28 to 14 days prior to arrival guests will receive a refund of monies paid less the deposit & admin fee.

Cancellations 14 days to arrival date. Payments made are non-refundable*

*If the accommodation is successfully re-let we will refund monies paid up to the value of the re-let less any fees incurred.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their  monies paid. 

We suggested that for ALL booking guests take out appropriate holiday insurance.

FORCE MAJEURE

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Refunds

All refunds will be returned onto the card used to make the original payment. Refunds cannot be made in cash or via bank transfer.

DAMAGES AND LOSS

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Clothing/ bedding/ material must not be hung near or on the log burner as this poses is a significant fire risk. (see log burner rules).

Allowing dogs into non-dog friendly accommodation will result in an intensive cleaning charge of £350 and loss of the damages & loss deposit.

Additional guests are not allowed within the shepherd huts nor the hot tubs.

LOST PROPERTY

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

WIFI FAIR & APPROPRIATE USAGE POLICY

We offer as a service to our guest free wifi access, we live in a remote area and wifi is supplied via a satellite link and as such is limited.  Guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for light, general use such as access to the internet, email, messaging, social media e.g. facebook etc. It is not intended nor suitable for media streaming, videos.online gaming, downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

BEDDING & TOWELS

Egyptian cotton bedding and fluffy towels are provided within the tariff. We supply Turkish style coloured cotton Hammam towels for use outside with the hot tub, we ask that the shower room white towels are not removed from the shepherd hut .

SMOKING / NAKED FLAMES / CANDLES

Smoking of any product including but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco is not allowed within the shepherd huts, in the doorway or on the decking at any time. Guests are free to smoke outside away from the hut and we provide large ashtrays in the grounds for spent cigarettes. We will make a charge of £350 for intensive cleaning if there has been any smoking inside the property, in the open doorway or on the decking during your stay. We also reserve the right to curtail your booking, with no refund, if you smoke in the shepherd hut or open doorway.

No naked flames, candles, joss sticks, fireworks (Internal & External) and primus/gas stoves are permitted inside the shepherd hut or on the croft. Battery operated outdoor lights and/ or torches are provided.

We do not allow vaping within the shepherd huts.

BBQ

BBQ’s must not be used on the wooden decking area (even if on a stand) we ask they are only used positioned on the gravel away from the hut. BBQ’s are never to be left unattended and must be extinguished after use.

HOT TUB

No glass is allowed to be used in and around the hot tub.

Great care needs to be taken when using due to risk of injury (see separate Hot tub policy)

SHEPHERD HUT LOG BURNER

Only fuel purchased at West Coast Hideaways can be used in the log burner .

The cost of electricity, electric heating, hot water and starter pack of wood fuel is included in the rental price.

The log burner in the shepherd hut is a bespoke size and standard logs will not fit in the basket.

We also need to control what is burnt and goes up the flue (‘wet’ fuel can damage the flue). Please DO NOT burn your own fuel in this stove. We provide a free basket of fuel, kindling and eco firelighters and additional fuel can be purchased as required. Only seasoned hardwood logs purchased from West Coast Hideaways should be burned in the stove. 

The huts also have an electric heater for use if the log burner is not required/ wanted.

Clothing or material of any kind must never be hung or dried next to or on the log burner as this represents a significant fire risk. Storage for clothes etc. is available in the wardrobe and under the bed and coat hooks are provided.

PETS/ SERVICE DOGS

We allow 1 dog within Rowan shepherd hut on a prior agreement at booking (see separate dog policy). An additional £20 cleaning charge applies, no dogs can be kept in vehicles overnight. Dogs must always be kept on a lead including in the carpark and outside the hut. We have sheep on the croft and are surrounded by common grazings. Even if dogs do not attack barking and running close to animals can cause serious distress and injury particularly to pregnant ewes.

PRIVACY POLICY

We take your privacy very seriously. Please see West Coast Hideaways Privacy Policy regarding any data we collect directly from you. We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.

GUEST RESPONSIBILITY 

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. To avoid noise issues we ask the Hot Tubs are not used after 10pm.

Please keep shepherds huts secure when unoccupied and return the key to the [office or lock safe] prior to leaving.

ACCESS

The property owner, his/her representative, must be allowed access to the holiday accommodation at any reasonable time for essential maintenance and to service the hot tub. Wherever possible prior arrangements will be made.

LIABILITIES

No liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of ours as the holiday home owners. We strongly recommend that you take out your own holiday insurance cover

The contract of let is between the hirer and West Coast Hideaways the owner of the accommodation.

ISSUES/ COMPLAINTS

We want you to have a fabulous time during your stay, any concerns or issues we ask you to raise them as soon as possible and we shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However, we cannot be held responsible for any such breakdowns or loss. 

The terms and conditions in place at the time the booking was made are the valid terms and conditions for that booking. 

If you have a complaint about the shepherd hut please contact via phone 

Please contact us on the phone number or email address below.